What is the real ROI of an AI receptionist?
This is an illustrative receptionist-economics resource, not a Boafo Agent ROI forecast. The telephone inputs below estimate potential missed-call opportunity cost only. Boafo Agent does not answer telephone calls, so these figures are not revenue it can recover.
Your numbers
Illustrative telephone inputs, not industry benchmarks or a Boafo forecast.
Illustrative telephone opportunity cost
Boafo does not recover missed telephone calls. No recovery, receptionist saving, ROI or payback is projected here. Telephone coverage requires a separate solution; website outcomes must be measured separately.
User inputs and limitations
- All defaults are illustrative user-editable inputs, not UK industry benchmarks or measured Boafo results.
- Call volume and missed percentage refer to telephone calls. Repeated calls, non-sales calls and callers who return later can make a simple estimate overstate loss.
- The value field is assumed gross profit per converted customer, not guaranteed revenue. Conversion is a user assumption.
- Salary, hourly cost and staffed hours are general reception context, not costs that Boafo automatically removes.
- After-hours percentage is context only; it does not create an additional calculated loss.
- Boafo Starter costs £99/month plus £499 onboarding. Telephone answering requires a separate solution today.
- A website-specific ROI assessment needs website enquiry volume, baseline response and abandonment data, captured enquiries, configured qualification outcomes and booked appointments where configured. This calculator does not measure those outcomes.
Receptionist ROI depends on the channel, workload and outcomes being measured. Missed-call opportunity cost is useful market context, but it cannot demonstrate the value of a product that does not answer calls. This resource keeps those boundaries explicit.
Boafo Agent is currently a website-based AI enquiry and workflow agent. It answers questions, captures structured information, qualifies using configured questions and rules, routes enquiries and supports booking where configured. Email, Google Calendar, Google Sheets and configured webhooks support the agreed workflow.
To evaluate Boafo, measure website enquiries, captured information, staff handoff and actual qualification or booking outcomes against your existing baseline. Use explicit assumptions for abandonment and conversion; account for subscription, onboarding, custom work and ongoing staff effort. No forecast or guaranteed ROI follows from the telephone inputs here.
Telephone answering, inbound voice, outbound calling, SMS and WhatsApp are not live standard capabilities. A separate telephone answering solution is required today.
Worked examples
With user assumptions of 100 calls, 20% missed, 25% conversion and £200 profit per converted customer, potential opportunity cost is 100 x 0.20 x 0.25 x £200 = £1,000/month. This is not observed loss or a Boafo recovery estimate.
Record website enquiries received and how many get a response or abandon the conversation. Compare captured contact details before and after an agreed workflow. No industry percentage is assumed.
Track which captured website enquiries satisfy configured criteria, reach staff and produce confirmed appointments where booking is configured. Measure actual outcomes and costs before estimating ROI.
Separate telephone economics from website workflow costs
| Item | Human receptionist | Boafo Agent |
|---|---|---|
| Telephone coverage | Your staff or separate answering provider | Boafo does not answer telephone calls |
| Website enquiries | Your existing website response process | Questions, capture, configured qualification and routing |
| Appointments | Staff-owned scheduling | Connected Google Calendar where configured |
| Commercial terms | Use actual staff/provider costs | Starter £99/month + £499 onboarding; see /pricing |
Frequently asked questions
How accurate is this calculator?
It illustrates potential telephone opportunity cost using your assumptions. It does not measure actual loss, website outcomes or Boafo ROI.
Does Boafo Agent recover missed telephone calls?
No. Boafo Agent handles website enquiries today. Telephone and voice coverage require a separate answering solution.
Why are telephone inputs shown?
They provide general receptionist-economics context, not a claim that Boafo answers calls or replaces a telephone receptionist.
What should I measure for website ROI?
Website enquiries received, response and abandonment, captured enquiries, qualification under configured rules, staff handoff and confirmed appointments where configured.
Are the default percentages industry benchmarks?
No. They are illustrative inputs. Replace them with your own records and state any assumptions explicitly.
Can it replace a receptionist entirely?
This calculator cannot establish that. Staff still handle telephone calls, operational decisions and enquiries requiring human judgement.
What does Boafo cost?
Starter is £99/month plus £499 onboarding. See /pricing for all current tiers and included conversations.
Are integrations native?
Email, Google Calendar, Google Sheets and configured webhooks are supported. Other systems need separately scoped custom integration and access checks.
Related pages
- Pricing
- AI Receptionist
- AI Call Answering Service
- Book a demo
- After-hours Answering Service
- Small Business AI Phone Answering
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