AI for Home Care Agencies That Answers Families Compassionately, Around the Clock
Boafo Agent gives home care, live-in care and domiciliary care agencies a branded AI Employee that answers family questions with empathy, captures structured care enquiries and routes urgent cases to your care manager, 24 hours a day.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Families enquire late at night and weekends, when reception is closed.
- Reception is overwhelmed by repeat questions about services, hours and pricing.
- Urgent post-discharge cases get lost in a generic contact form.
- Care coordinators are pulled off care duties to handle enquiries.
- Generic chatbots feel cold and damage trust at exactly the wrong moment.
How a Boafo AI Employee works for a home care agency
We train an AI Employee on your services, care types, areas covered, CQC information and tone of voice. It answers families in a warm, plain-English style and never pretends to be human.
Routine questions (services, hours, areas, regulator status, broad pricing ranges) are answered immediately. Sensitive or urgent conversations (hospital discharge, safeguarding, end-of-life) are flagged and routed to your care manager within minutes.
For new enquiries it gathers the basics your team would ask for: who needs care, what kind of support, where they live, when it is needed and how to contact the family. The structured brief lands in your inbox and Google Sheets ready for assessment.
Optional discovery-call booking drops a slot straight into your registered manager's Google Calendar.
Example conversation
Why teams choose Boafo Agent for this
Warm, empathetic tone
Trained to speak to vulnerable families with care, never robotic or pushy.
24/7 first-response
Families get an answer at 11pm on a Sunday, not on Monday morning.
Urgent case routing
Hospital discharge and safeguarding conversations flagged to your care manager fast.
Structured care brief
Care type, location, hours and contact details captured before your team gets involved.
Carers stay with clients
Office and field staff are not pulled off care duties to answer enquiries.
CQC-aware copy
Trained on your regulator status and language so nothing is overpromised.
Where the ROI shows up
In home care the first agency to respond compassionately usually wins the package. Capturing every enquiry within seconds, day or night, and routing urgent cases in minutes typically pays for the AI Employee with a single won care package per month.
Boafo Agent is live in production today, handling enquiries with empathy and routing sensitive cases to human teams with the full conversation attached.
Read customer stories →What customers say about Boafo Agent
"Boafo Agent handles onboarding, customer questions and recovery flows without our team touching every conversation. It felt live from day one."
"Our AI Event Concierge answers enquiries around the clock and books us private events while the bar is closed. The pipeline just keeps filling."
Trusted by teams running Boafo Agent live
The pillar Boafo Agent solution: answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One virtual AI receptionist across your phone, site and inbox, trained on your business.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
Solo owners and small teams getting started with one channel.
- 1 channel (web chat or voice)
- Up to 500 conversations / mo
- Email + Sheets handoff
Professional
Most popularMulti-channel coverage for growing service businesses.
- Voice + chat + WhatsApp
- Up to 3,000 conversations / mo
- CRM + calendar integrations
Enterprise
Multi-location, custom integrations and dedicated support.
- Unlimited conversations
- Custom integrations & SSO
- Dedicated success manager
Businesses are adopting AI employees to reduce missed calls and improve response times.
An always-on team member that picks up the moment a customer reaches out, in any language, on any volume.
- Available 24/7
- Never misses a call
- Handles unlimited conversations
- Answers in seconds
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Explore →Frequently asked questions
Is it safe for vulnerable families?
Yes. The AI Employee uses a warm, plain-English tone, never pretends to be a person, never gives clinical advice and routes urgent or safeguarding conversations to your care manager immediately.
Does it replace our carers or coordinators?
No. It removes admin and enquiry load from reception and coordinators so they can focus on care delivery and assessments.
How does it handle pricing questions?
It shares broad pricing ranges if you choose, and always frames a proper assessment as the next step. It will not commit to a per-hour rate without your team.
Can we control the tone?
Yes. We tune the assistant's voice with you during onboarding and review real conversations weekly.
Is the data secure?
Yes. Conversations are stored in your tenant only, with strict row-level security and UK and EU data residency. Read more on the security page.
How long does it take to go live?
Most agencies are live within a week. We train on your services, areas and tone of voice and brand the widget before launch.