AI for Home Care Agencies That Answers Families Compassionately, Around the Clock
Boafo Agent gives home care, live-in care and domiciliary care agencies a branded AI Employee that answers family questions with empathy, captures structured care enquiries and routes urgent cases to your care manager, 24 hours a day.
Website enquiry handling, live within days. Trained on your business before launch.
What's getting in the way today
- Families enquire late at night and weekends, when reception is closed.
- Reception is overwhelmed by repeat questions about services, hours and pricing.
- Urgent post-discharge cases get lost in a generic contact form.
- Care coordinators are pulled off care duties to handle enquiries.
- Generic chatbots feel cold and damage trust at exactly the wrong moment.
How a Boafo AI Employee works for a home care agency
We train an AI Employee on your services, care types, areas covered, CQC information and tone of voice. It answers families in a warm, plain-English style and never pretends to be human.
Routine questions (services, hours, areas, regulator status, broad pricing ranges) are answered immediately. Sensitive or urgent conversations (hospital discharge, safeguarding, end-of-life) are flagged and routed to your care manager within minutes.
For new enquiries it gathers the basics your team would ask for: who needs care, what kind of support, where they live, when it is needed and how to contact the family. The structured brief lands in your inbox and Google Sheets ready for assessment.
Optional discovery-call booking drops a slot straight into your registered manager's Google Calendar.
Example conversation
Why teams choose Boafo Agent for this
Warm, empathetic tone
Trained to speak to vulnerable families with care, never robotic or pushy.
24/7 first-response
Families get an answer at 11pm on a Sunday, not on Monday morning.
Urgent case routing
Hospital discharge and safeguarding conversations flagged to your care manager fast.
Structured care brief
Care type, location, hours and contact details captured before your team gets involved.
Carers stay with clients
Office and field staff are not pulled off care duties to answer enquiries.
CQC-aware copy
Trained on your regulator status and language so nothing is overpromised.
Where the ROI shows up
In home care the first agency to respond compassionately usually wins the package. Capturing every enquiry within seconds, day or night, and routing urgent cases in minutes typically pays for the AI Employee with a single won care package per month.
Boafo Agent is live in production today, handling enquiries with empathy and routing sensitive cases to human teams with the full conversation attached.
See example scenarios →
Businesses running Boafo Agent live
Website questions, enquiry capture, configured qualification and booking where configured.
Learn more →Collect structured information and qualify using configured questions and business-defined rules.
Learn more →Collect appointment details and support a connected Google Calendar where configured.
Learn more →Answer website service questions, capture requirements and route enquiries to your team.
Learn more →Resolve tier-1 questions instantly on your website chat, with email handoff.
Learn more →One virtual AI receptionist on your website, trained on your business, with email handoff.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
From
£99/month
+ £499 one-time onboarding
Small businesses wanting an AI Employee on their website.
- Website chat + lead capture
- Email notifications
- Custom branding
Growth
Most popularFrom
£299/month
+ £999 one-time onboarding
Businesses that want automation, customer recovery and deeper insights.
- Everything in Starter
- Google Sheets + CRM integration
- Advanced analytics
Businesses are adopting AI employees to capture enquiries and respond faster.
A website chat agent that picks up enquiries as they arrive, qualifies them and hands the details to your team.
Explore Solutions For Your Industry
Explore possible configured website enquiry workflows for your sector.
Website quote and shipment enquiry intake for staff review; no automatic tracking or dispatch.
Explore →Collect property website enquiries and support viewing appointments where configured.
Explore →Collect website care enquiries for staff review and support booking where configured.
Explore →Collect website consultation requests and support booking where configured.
Explore →Answer website admissions questions and support tour booking where configured.
Explore →Frequently asked questions
Is it safe for vulnerable families?
Yes. The AI Employee uses a warm, plain-English tone, never pretends to be a person, never gives clinical advice and routes urgent or safeguarding conversations to your care manager immediately.
Does it replace our carers or coordinators?
No. It removes admin and enquiry load from reception and coordinators so they can focus on care delivery and assessments.
How does it handle pricing questions?
It shares broad pricing ranges if you choose, and always frames a proper assessment as the next step. It will not commit to a per-hour rate without your team.
Can we control the tone?
Yes. We tune the assistant's voice with you during onboarding and review real conversations weekly.
Is the data secure?
Yes. Conversations are stored in your tenant only, with strict row-level security and UK data residency (London). Read more on the security page.
How long does it take to go live?
Most agencies are live within a week. We train on your services, areas and tone of voice and brand the widget before launch.