AI for Electricians That Captures Urgent Jobs and Dispatches the Right Sparky Around the Clock
Boafo Agent gives independent electricians, NICEIC and NAPIT contractors and electrical firms a branded AI receptionist that answers urgent callouts and planned-work enquiries the moment they land, qualifies the job and dispatches it into the right engineer's diary, 24 hours a day.
Website enquiry handling, live within days. Trained on your business before launch.
What's getting in the way today
- You are 8 metres up a ladder when the urgent power-out call comes in, so it goes to voicemail and the customer rings the next sparky.
- Reception cannot triage 'no power upstairs only' from 'no power in the whole house', so every website enquiry becomes a callback.
- EICR, rewire and consumer-unit enquiries deserve a quote, not a voicemail, but they keep dying in the form on your website.
- Commercial and landlord clients want a price by end of day or they go elsewhere. Inbox does not run on that clock.
- Evening and weekend emergency work pays the best, but you cannot afford a dedicated 24/7 answer service.
How a Boafo AI Employee works for an electrical business
We train an AI Employee on your services (urgent callouts, EICR, rewires, consumer unit upgrades, EV charger installs, commercial PAT, lighting design), your prices, the postcodes you cover and your engineer rota with specialisms.
Urgent calls are triaged in seconds against your rules: full power loss, partial loss, burning smell, smoke, water near consumer unit, vulnerable customer. Genuine emergencies get the on-call engineer's mobile rung straight away, not a queue. Non-urgent jobs are booked into the next free slot in the right engineer's diary.
EICR, rewire and EV charger enquiries are qualified properly with property type, age, room count, fuse-board condition (photo requested), tenancy status (landlord, owner-occupier, commercial) and budget band, so quotes go out same day with real numbers.
Commercial and contract enquiries are captured with company name, contact, site, scope, deadline and any compliance paperwork needed, then routed to your contracts manager.
Out-of-hours and weekend cover runs on the same agent with the same rules. See the after-hours answering service for how the rota works in practice.
Example conversation
Why teams choose Boafo Agent for this
Answers urgent jobs 24/7
Power-out, burning smells and consumer-unit issues answered in seconds, day or night.
Dispatches the right sparky
Books straight into the right engineer's diary based on specialism, location and availability.
Trained on your prices and area
Quotes call-out and standard work against your rules, escalates anything custom.
EICR and rewire qualification
Captures property type, fuse-board photo and tenancy so quotes go out fast with real numbers.
Commercial-friendly
Captures contract enquiries cleanly with the compliance paperwork your customer expects.
Escalates the dangerous
Burning smells, smoke and full power loss ring the on-call engineer's mobile, not a voicemail.
Where the ROI shows up
Electrical firms can lose enquiries when nobody is available to respond. Boafo Agent is designed to help capture more of those enquiries, alongside same-day EICR and EV charger quotes. Use the AI ROI calculator to model your job mix or benchmark against AI receptionist pricing.
Boafo Agent vs a generic call answering service for electricians
| Feature | Boafo Agent | Generic call answering |
|---|---|---|
| Answers 24/7 | Yes, every website enquiry and chat | Usually, with out-of-hours surcharge |
| Triages urgent work | Against your rules (power, burning, smoke) | Generic script, takes a message |
| Dispatches to engineer | Direct into ServiceM8, Tradify, Commusoft, Google Calendar | Takes a message, you call back |
| Qualifies EICR and rewires | Property type, photo, tenancy, budget band | Forwards as a generic enquiry |
| Cost | From £99/month + £499 onboarding | £0.80 to £2 per minute |
| Escalates dangerous jobs | Calls on-call engineer's mobile | Same queue as everything else |
What an AI changes for a typical electrical business
A worked example for a four-engineer firm taking around 70 calls a week with a shared office mobile.
| Line item | Boafo Agent | Generic call answering |
|---|---|---|
| Missed calls per week | Captured and dispatched | 15 to 25 missed, lost to voicemail |
| Average emergency callout value | Captured: £150 to £600 | £0 from missed urgent jobs |
| EICR and rewire quote turnaround | Same day, structured | 2 to 5 days, often loses the job |
| Office time on the phone | Designed to cut | Constant interruptions |
| Monthly cost | From £99/month + £499 onboarding | £300 to £700/month plus per-minute |
Numbers are illustrative. Use the AI ROI calculator to plug in your own job mix.
Is this right for an independent electrician or small firm?
Yes. The single biggest lever on revenue for a one to ten engineer electrical business is response time. Boafo Agent answers every website enquiry in seconds, triages it safely against your rules and dispatches the right sparky, for a flat fee that does not spike when you have a busy week.
How it scales as you add engineers and services
Add an EV charger team, take on a commercial contract, expand into a new town or hire two new sparkies and the AI is updated overnight. The same agent handles website chat and email, and routes by specialism and location with no extra setup per engineer.
Setup, training and go-live
We crawl your website, ingest your services, prices, postcodes and engineer rota with specialisms, agree your triage and escalation rules, and connect to your dispatch system or Google Calendar. Most electrical businesses are live within a week, soft launching on web chat first.
How electricians use Boafo Agent on a normal week
Full power loss
Triages safety, dispatches the on-call engineer and confirms the ETA by email.
Burning smell or smoke
Follows the safety script (leave the area, do not touch the consumer unit), escalates straight to on-call.
EICR quote
Captures property type, bedrooms, fuse-board photo and tenancy, sends a same-day fixed quote.
Consumer unit upgrade
Qualifies age, condition and any RCD issues, books a survey.
EV charger install
Captures parking layout, fuse-board capacity and grant eligibility, books a survey.
Landlord EICR
Captures landlord, tenant and access details so the inspector arrives prepared.
Commercial PAT testing
Captures site, asset count and access window, routes to the commercial team.
Quote chase
Auto-follows up on outstanding quotes by email with a soft nudge.
Pros and cons
Boafo Agent
Pros
- Answers every website enquiry in seconds
- Dispatches direct into engineer's diary
- Triages dangerous jobs safely
- Flat £99/month
Cons
- Cannot do the work itself
- Custom commercial quotes still need an estimator
Voicemail and a call-back-later policy
Pros
- Familiar to the team
- Nothing to set up
Cons
- Most callers do not leave a voicemail
- Urgent jobs go to the next sparky on Google
- No safety triage
- Out-of-hours emergency work lost
Frequently asked objections
What happens when I miss calls as an electrician?
Urgent customers often move straight to the next firm in search results if nobody responds quickly. Boafo Agent is designed to answer website enquiries within seconds, triage them safely and dispatch the right engineer, so urgent work stays with you.
Can it really judge if a job is dangerous?
It does not pretend to. It follows your safety script (full power loss, burning smell, smoke, consumer unit damage, vulnerable customer), then escalates straight to your on-call engineer's mobile. Anything ambiguous defaults to escalation.
Will it know my prices?
Yes. We load your call-out fee, hourly rate, standard EICR pricing, EV charger pricing and weekend uplifts on setup. The AI quotes confidently inside those rules and captures anything custom for the estimator.
Does it integrate with my dispatch software?
Yes. ServiceM8, Tradify, Commusoft, Jobber, Google Calendar and others, with email and Google Sheets out of the box.
Is the customer data secure?
Yes. Conversations are stored in your tenant only with strict row-level security, UK data residency (London) and encryption in transit and at rest.
The bottom line for electrical businesses
Urgent electrical work goes to whoever picks up first. For £99/month plus onboarding, Boafo Agent picks up every website enquiry within seconds, triages safely and dispatches the right engineer, around the clock. Book a 20-minute demo and we will show the AI handling a sample urgent callout for your firm on the call.
Industry examples
Sole-trader sparky
One-engineer business using AI to answer urgent calls on the ladder, books non-urgent work into next week.
Local electrical firm
Six-engineer firm routing urgent jobs to whoever is on call and planned EICRs to the qualified inspector.
EV charger installer
Captures property type, fuse-board photo, parking layout and grant eligibility, books a survey with the EV team.
Commercial and contract
Captures site, scope, deadline and compliance paperwork, routed to the contracts manager.
Landlord and letting
Captures landlord, property and access details for EICR and remedial work, ready for the agency's portal.
Boafo Agent is live in production today, answering website enquiries, triaging urgent electrical work and dispatching jobs into engineers' diaries. Case studies: electrical case study coming soon, see our existing customer stories.
See example scenarios →
Businesses running Boafo Agent live
Website questions, enquiry capture, configured qualification and booking where configured.
Learn more →Collect structured information and qualify using configured questions and business-defined rules.
Learn more →Collect appointment details and support a connected Google Calendar where configured.
Learn more →Answer website service questions, capture requirements and route enquiries to your team.
Learn more →Resolve tier-1 questions instantly on your website chat, with email handoff.
Learn more →One virtual AI receptionist on your website, trained on your business, with email handoff.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
From
£99/month
+ £499 one-time onboarding
Small businesses wanting an AI Employee on their website.
- Website chat + lead capture
- Email notifications
- Custom branding
Growth
Most popularFrom
£299/month
+ £999 one-time onboarding
Businesses that want automation, customer recovery and deeper insights.
- Everything in Starter
- Google Sheets + CRM integration
- Advanced analytics
Businesses are adopting AI employees to capture enquiries and respond faster.
A website chat agent that picks up enquiries as they arrive, qualifies them and hands the details to your team.
Explore Solutions For Your Industry
Explore possible configured website enquiry workflows for your sector.
Website quote and shipment enquiry intake for staff review; no automatic tracking or dispatch.
Explore →Collect property website enquiries and support viewing appointments where configured.
Explore →Collect website care enquiries for staff review and support booking where configured.
Explore →Collect website consultation requests and support booking where configured.
Explore →Answer website admissions questions and support tour booking where configured.
Explore →Frequently asked questions
Will it answer urgent calls overnight?
Yes. Same agent, same rules, no surcharge. See the after-hours answering service for how the night and weekend rota works.
Can it handle a burning-smell call safely?
Yes. It follows your safety script and escalates straight to your on-call engineer's mobile with the full conversation and address.
Does it dispatch jobs into our software?
Yes. ServiceM8, Tradify, Commusoft, Jobber, Google Calendar and others.
Can it quote an EICR or EV charger?
It quotes against your standard pricing and captures anything custom as a structured quote request for the estimator.
Will commercial customers take it seriously?
Yes. It captures site, scope, deadline and compliance paperwork in a clean format your contracts manager can act on the same day.
How much does it cost?
From £99/month plus a one-off £499 onboarding fee. See AI call answering service pricing.
How long to go live?
Most electrical businesses are live within a week. Web chat first, with further channels added as they become available.
Can customers ask for a human?
Always. The AI hands over to your on-call engineer or office the moment they ask.