AI for Security Companies That Captures Website Enquiries and Routes Requests to Staff
Boafo Agent is a website enquiry assistant for guarding, patrol, alarm response and event security businesses. It captures service and quote requests, collects structured information and routes website messages to the correct team. It is not an emergency response or telephone service.
Website enquiry handling, live within days. Trained on your business before launch.
What's getting in the way today
- Website service requests arrive outside office hours.
- Existing-client website messages need the correct staff contact.
- New contract enquiries need site, hours and service details.
- Event quote enquiries need dates and scope recorded.
- Operations staff need a structured record rather than incomplete messages.
How a Boafo AI Employee works for a security company
Train the website assistant on approved services, credentials and contact procedures. Boafo Agent handles website enquiries today. Telephone answering, inbound voice, outbound calling, SMS and WhatsApp are not live standard capabilities.
Capture company, sites, hours, service needs and decision timing using configured questions. Booking is supported only through a connected Google Calendar where configured; staff retain approval and operational decisions.
Existing-client website messages can follow separate routing rules. Record only appropriate incident/contact information and deliver to staff by email or configured webhook. Never rely on this as an alarm-monitoring or emergency channel.
Capture event venue, date, capacity and requested cover for staff to assess and quote. The agent does not make operational risk decisions.
Outside office hours, capture website requests for staff follow-up. Telephone duty cover and response-unit dispatch require separate arrangements.
Example conversation
Why teams choose Boafo Agent for this
Website enquiry coverage
Collect service requests outside office hours.
Configured routing
Deliver website messages to the agreed staff contact.
Contract enquiry details
Capture sites, hours and requested service scope.
Event quote intake
Collect venue and timing for staff review.
Structured handoff
Pass captured information to staff without operational dispatch.
Clear AI identity
A branded website assistant, not a telephone controller.
Where the ROI shows up
Evaluate website request completeness and follow-up using your own records. No emergency response time, contract wins or controller-time saving is promised. Starter is £99/month plus a £499 one-off onboarding fee. See /pricing for current plans.
Website enquiry intake vs telephone answering
| Feature | Boafo Agent | Separate telephone answering service |
|---|---|---|
| Channel | Website | Telephone, depending on provider |
| Urgent messages | Configured staff handoff, not emergency response | Provider-specific |
| Contract qualification | Configured questions and rules | Provider-specific |
| Event enquiry capture | Venue, dates and requested scope | Provider-specific |
| Cost | From £99/month + £499 onboarding | Separate provider pricing |
| Duty controller | Not replaced by the assistant | Your own operational arrangements |
What an AI front line changes for a security company
Qualitative workflow comparison, not measured results for a security customer.
| Line item | Boafo Agent | Separate telephone answering service |
|---|---|---|
| After-hours website intake | Record enquiries | Depends on existing process |
| Staff handoff | Structured information | Manual message review |
| Quote turnaround | Staff-owned, no promised timing | Staff-owned |
| Emergency response | Not a standard capability | Separate operational service |
| Monthly cost | From £99/month + £499 onboarding | Depends on arrangements |
No contract wins, time savings or incident outcomes are claimed.
Is this right for an independent security business?
A small security business can use website intake for structured service and quote requests. It is not a 24-hour duty office or emergency response service.
How it scales as you take on contracts
Update services and routing rules through an agreed configuration process. No automatic overnight contract or rota updates are promised.
Setup, training and go-live
Approve website information, questions and staff routing. Configure email, Google Sheets, a webhook or a connected Google Calendar. Dispatch tools and CRMs need separately scoped custom integration, subject to feasibility and permissions.
How security companies use Boafo Agent
Contract enquiry
Collect sites, coverage hours and contact details.
Alarm service enquiry
Collect a non-emergency service request. Active alarms need the established operational channel.
Existing-client website message
Record site and contact details for staff review.
Event enquiry
Collect venue, timing and requested cover.
Keyholding enquiry
Collect service requirements, not sensitive key locations or access codes.
Retail loss prevention
Collect store count and requested hours, with booking where configured.
Specialist service request
Route relevant website enquiries to the appropriate staff team.
Service information Q&A
Answer from approved credentials and business information; do not invent accreditation.
Pros and cons
Boafo Agent
Pros
- Website service and quote intake
- Configured qualification
- Structured staff handoff
- See /pricing for costs
Cons
- No telephone, alarm monitoring or dispatch
- Operational and compliance decisions need staff
Generic answering service
Pros
- Familiar
- Includes a human voice
Cons
- Service scope varies by provider
- Website intake may require a separate workflow
Frequently asked objections
What happens when we miss calls?
Boafo Agent handles website enquiries today. Telephone answering, inbound voice, outbound calling, SMS and WhatsApp are not live standard capabilities. Use a separate telephone answering solution today.
Can it triage an alarm activation?
No. Use your established alarm and emergency procedures. The website assistant is not a controller or monitoring service.
Will it sound professional enough for B2B?
Website responses can use an approved business tone. This is written enquiry handling, not a voice agent.
Does it integrate with our dispatch tool?
Approve website information, questions and staff routing. Configure email, Google Sheets, a webhook or a connected Google Calendar. Dispatch tools and CRMs need separately scoped custom integration, subject to feasibility and permissions.
Is it secure enough for our compliance?
The workflow must be configured for appropriate data collection and access controls. Confirm your retention, privacy and compliance requirements before deployment; no blanket compliance or UK-only processing promise is made.
Industry examples
Manned guarding
Collect website contract requests with site and coverage details.
Mobile patrol
Record website service or existing-client messages for staff review, not telephone call routing.
Alarm response and keyholding
Capture non-emergency service enquiries; operational alarms require established emergency channels.
Event security
Collect event requirements and support site-survey booking where configured.
Retail loss prevention
Collect store count and coverage requirements for a staff-owned quote.
This page describes possible configured website workflows, not a documented customer deployment or measured result. AddressCore is our own product and an internal deployment.
See example scenarios →
Businesses running Boafo Agent live
Website questions, enquiry capture, configured qualification and booking where configured.
Learn more →Collect structured information and qualify using configured questions and business-defined rules.
Learn more →Collect appointment details and support a connected Google Calendar where configured.
Learn more →Answer website service questions, capture requirements and route enquiries to your team.
Learn more →Resolve tier-1 questions instantly on your website chat, with email handoff.
Learn more →One virtual AI receptionist on your website, trained on your business, with email handoff.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
From
£99/month
+ £499 one-time onboarding
Small businesses wanting an AI Employee on their website.
- Website chat + lead capture
- Email notifications
- Custom branding
Growth
Most popularFrom
£299/month
+ £999 one-time onboarding
Businesses that want automation, customer recovery and deeper insights.
- Everything in Starter
- Google Sheets + CRM integration
- Advanced analytics
Businesses are adopting AI employees to capture enquiries and respond faster.
A website chat agent that picks up enquiries as they arrive, qualifies them and hands the details to your team.
Explore Solutions For Your Industry
Explore possible configured website enquiry workflows for your sector.
Website quote and shipment enquiry intake for staff review; no automatic tracking or dispatch.
Explore →Collect property website enquiries and support viewing appointments where configured.
Explore →Collect website care enquiries for staff review and support booking where configured.
Explore →Collect website consultation requests and support booking where configured.
Explore →Answer website admissions questions and support tour booking where configured.
Explore →Frequently asked questions
Does it actually escalate emergencies?
It can flag website messages using configured rules and notify staff by email or webhook. It is not an emergency response, telephone alerting or alarm-monitoring system.
Will it sound professional enough for B2B?
Written website responses can be configured to your approved tone.
Can it qualify multi-site contracts?
It collects configured fields such as sites, hours, requested cover and decision timing for staff review.
Does it integrate with our dispatch tool?
A dispatch tool needs separately scoped custom API/webhook integration, subject to access and feasibility. It is not native standard dispatch access.
How much does it cost?
Starter is £99/month plus a £499 one-off onboarding fee. See /pricing for current plans.
How quickly do we go live?
Timing depends on approved content, questions, routing and any calendar connection.
Is it compliant?
The workflow must be configured for appropriate data collection and access controls. Confirm your retention, privacy and compliance requirements before deployment; no blanket compliance or UK-only processing promise is made.
Can existing clients reach a human?
The website assistant can capture a handoff request and deliver it to the configured staff contact. Response depends on your staffing; telephone calls require a separate service.