AI for Security Companies That Is Genuinely On Duty 24/7 and Escalates Real Emergencies Without Hesitation
Boafo Agent gives manned guarding firms, mobile patrol companies, alarm response providers and event security businesses a branded AI front line that runs 24 hours a day, qualifies new client enquiries, takes incident reports from existing clients and escalates true emergencies straight to the duty controller.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Out-of-hours enquiries are the bread and butter of a security business, but the office is closed and the controller is busy.
- Existing clients ringing about a missed patrol or an alarm activation deserve a human on your team, not voicemail.
- New B2B contract enquiries (sites, hours, SIA cover, insurance) take a serious conversation, not a web form.
- Event security enquiries have hard deadlines. Miss the call, lose the contract.
- The controller cannot be on the radio and the phone at the same time, but the company image depends on both being answered.
How a Boafo AI Employee works for a security company
We train an AI Employee on your services (manned guarding, mobile patrol, alarm response, key holding, event security, retail loss prevention), your SIA accreditation, your insurance, your service area and your duty rota. It lives on your website and, where you want it, on your inbound phone line.
New B2B enquiries are qualified properly. The AI captures company name, site(s), hours required, current cover, insurance and compliance asks, decision timeline and budget band, then books a site survey with the right BDM or contracts manager.
Existing-client calls are recognised and routed differently. Missed-patrol, incident-report or alarm-activation calls go straight to the duty controller with the full conversation attached. The AI does not try to be a controller.
Event security enquiries are captured with venue, capacity, date, risk profile and licensing detail so your operations team can quote within hours instead of days.
Out-of-hours and weekend cover is the same agent on the same rules. See the after-hours answering service for how the night rota works in practice.
Example conversation
Why teams choose Boafo Agent for this
Genuine 24/7 front line
Every enquiry and existing-client message answered in seconds, day or night.
Escalates real emergencies
Alarm activations, incidents and missed patrols ring the duty controller's mobile, not voicemail.
Qualifies B2B contracts properly
Sites, hours, SIA, insurance, decision timeline captured up front.
Event security ready
Venue, capacity, date and risk profile captured for fast quoting.
Controller time protected
AI handles enquiries while the controller stays on radio.
Reassuring brand
Sounds professional, calm and authoritative, day or night.
Where the ROI shows up
Security is a 24/7 business that often pretends to be 9-to-5 outside the operations room. Boafo Agent closes that gap for a flat £99/month and stops missed-contract enquiries, missed-patrol calls and missed event work going to a competitor with a controller who answered.
Boafo Agent vs a generic 24/7 call answering service
| Feature | Boafo Agent | Generic 24/7 answering |
|---|---|---|
| Trained on your services and SIA cover | Yes | Generic |
| Escalates true emergencies | Direct to duty controller's mobile | Same queue as everything else |
| Qualifies B2B contracts | Sites, hours, SIA, insurance, timeline | Takes a message |
| Event security capture | Venue, capacity, risk profile | Generic enquiry |
| Cost | From £99/month flat | £1 to £3 per minute |
| Image and tone | Branded, professional, calm | Variable, depends on agent |
What an AI front line changes for a security company
Illustrative for a 30-officer firm with one duty controller per shift.
| Line item | Boafo Agent | Generic 24/7 answering |
|---|---|---|
| Out-of-hours enquiry capture | Every enquiry answered | Lost or handled by busy controller |
| Controller time protected | Materially freed | Constantly interrupted on radio |
| Contract quote turnaround | Same day | 2 to 5 days, often loses the contract |
| Emergency escalation | Instant to duty controller's mobile | Voicemail or message queue |
| Monthly cost | From £99/month flat | £400 to £1,200/month per-minute |
Numbers are illustrative. Use the AI ROI calculator to model your job mix.
Is this right for an independent security business?
Yes. A small security business cannot afford a dedicated 24/7 office, but its customers expect one. Boafo Agent is exactly that office, for a flat fee that does not spike with call volume.
How it scales as you take on contracts
Add a new contract, a new region, a new line of service (close protection, retail loss prevention) and the AI updates overnight, with the duty rota routing changes propagated immediately.
Setup, training and go-live
We crawl your website, ingest your services, SIA accreditation and rota, agree escalation rules with the operations director and connect to your dispatch tool or Google Calendar. Most security businesses are live within a week.
How security companies use Boafo Agent
Contract enquiry
Captures sites, hours, SIA, insurance, timeline and books a survey.
Alarm activation
Treats as priority, escalates to duty controller, texts case reference to keyholder.
Missed-patrol call
Captures site and incident detail, escalates to duty controller.
Event enquiry
Captures venue, capacity, date and risk profile, books a survey.
Keyholding
Captures property, key location protocol and on-call contact.
Retail loss prevention
Captures store count and hours, books a meeting with the retail BDM.
Close protection
Captures principal, dates and risk profile, escalates to the protection lead with discretion.
Compliance and insurance Q&A
Answers SIA, insurance and ISO accreditation questions on the spot.
Pros and cons
Boafo Agent
Pros
- Trained on your services and SIA cover
- Real emergency escalation
- Qualifies contracts properly
- Flat £99/month
Cons
- Cannot replace a controller in the operations room
- Custom legal contracts still need a human
Generic answering service
Pros
- Familiar
- Includes a human voice
Cons
- Generic, no industry training
- No real emergency escalation
- Per-minute billing
- Variable tone
Frequently asked objections
What happens when we miss calls?
In security, missed calls are usually either contract revenue going to a competitor, or an existing client losing trust because a missed patrol or alarm went to voicemail. The lifetime value of a single multi-site contract often runs into six figures, so even one missed enquiry a month is serious money. Boafo Agent answers every call within seconds, qualifies contracts properly and escalates real emergencies to the duty controller's mobile.
Can it really triage an alarm activation?
It does not attempt to. It captures site, keyholder and incident detail, escalates straight to the duty controller's mobile and stays on the line if helpful. The AI never tries to be a controller.
Will it sound professional enough for B2B?
Yes. The tone is calm, formal and on-brand, and it can be tuned to your house voice. Many B2B customers prefer it to a hold tone or voicemail.
Does it integrate with our dispatch tool?
Yes. Most dispatch tools and CRMs via webhook, plus email and Google Sheets out of the box.
Is it secure enough for our compliance?
Yes. Conversations are stored in your tenant only with strict row-level security, UK data residency (London) and encryption in transit and at rest. Custom compliance asks are handled on contract.
The bottom line for security companies
Security is a 24/7 promise. For £99/month Boafo Agent keeps that promise on the phone and the web, qualifies real contract opportunities and escalates real emergencies. Book a 20-minute demo and we will show the AI handling a sample alarm activation for your business on the call.
Industry examples
Manned guarding
Captures site, hours, SIA cover and decision timeline for new contract enquiries.
Mobile patrol
Routes patrol-related calls from existing clients straight to the duty controller.
Alarm response and keyholding
Treats alarm activations as the priority they are, escalates to the on-duty response unit.
Event security
Captures venue, capacity, date and risk profile, books a survey with the events lead.
Retail loss prevention
Captures store count, hours and current cover, books a meeting with the retail BDM.
Boafo Agent is live in production today, answering enquiries, qualifying contract opportunities and routing urgent calls to human teams with the full conversation attached. Case studies: security case study coming soon, see our existing customer stories.
Read customer stories →
Trusted by teams running Boafo Agent live
The pillar Boafo Agent solution: answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One virtual AI receptionist across your phone, site and inbox, trained on your business.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
From
£99/month
+ £499 one-time onboarding
Small businesses wanting an AI Employee on their website.
- Website chat + lead capture
- Email notifications
- Custom branding
Growth
Most popularFrom
£299/month
+ £999 one-time onboarding
Businesses that want automation, customer recovery and deeper insights.
- Everything in Starter
- Google Sheets + CRM integration
- Advanced analytics
Businesses are adopting AI employees to reduce missed calls and improve response times.
An always-on team member that picks up the moment a customer reaches out, in any language, on any volume.
- Available 24/7
- Never misses a call
- Handles unlimited conversations
- Answers in seconds
Explore Solutions For Your Industry
See how teams in your sector are deploying AI Employees.
Quotes, tracking, dispatch handled around the clock.
Explore →Qualify enquiries, book viewings, never miss a lead.
Explore →Triage callers and schedule visits without taking staff off-floor.
Explore →Intake, scope, and book consultations for accountants and law firms.
Explore →Answer admissions questions and book tours 24/7.
Explore →Frequently asked questions
Does it actually escalate emergencies?
Yes, straight to the duty controller's mobile with the full conversation and case reference.
Will it sound professional enough for B2B?
Yes. Calm, formal, on-brand, tuned to your house voice.
Can it qualify multi-site contracts?
Yes. Sites, hours, SIA cover, insurance and timeline captured up front, routed to the right BDM.
Does it integrate with our dispatch tool?
Yes, via webhook, plus email and Google Sheets out of the box.
How much does it cost?
From £99/month flat. See AI receptionist pricing for the plans.
How quickly do we go live?
Most security businesses are live within a week.
Is it compliant?
Yes. Conversations stored in your tenant only with strict row-level security, UK data residency (London), encryption in transit and at rest.
Can existing clients always reach a human?
Always. The AI hands over to the duty controller the moment they ask, and automatically for incident, missed-patrol or alarm calls.