Website quote enquiries answered, in any timezone.
Freight forwarding never sleeps. Boafo is the AI website enquiry agent, answering website enquiries from clients and overseas partners at any hour, capturing the enquiry, and routing it to your team so nothing waits until morning. Voice and telephone answering are planned capabilities and are not currently included in the standard live product.
The problem
Enquiries land at all hours, often from partners in other timezones, and a slow reply loses the quote to a forwarder who responded first. When your team is offline, website enquiries can pile up unanswered or go elsewhere.
average value UK business decision makers placed on a single missed customer call. Source: BT Business research conducted by Populus, 2014.
See the full UK missed call statisticsWhat you get
- Website enquiries answered around the clock, across timezones
- Quote enquiry details captured and routed to your team straight away
- No enquiry left waiting until the office reopens
- Set up for you, typically live within days once your questions and routing are agreed
- Website chat widget on your own site, with custom branding
- Lead capture with email notifications the moment an enquiry lands
- Google Sheets and configured webhooks to pass enquiries into your own systems
- Conversation summaries and lead categorisation so you can see what each enquiry was about
- Enquiry and source reporting in your dashboard
Related services
Pricing
See current plans and onboarding fees on our main pricing page.
Not happy in your first 30 days? Cancel and get a full refund, no questions asked.