AI Customer Service for Logistics Teams Drowning in WISMO
Boafo Agent resolves the repetitive customer-service tickets that flood every logistics business, tracking, delivery updates, exceptions, so your human agents only touch the cases that actually need them.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Drivers and dispatch get pulled off the road to answer the same 'where is my parcel?' questions all day.
- Customers wait hours for a tracking update and call a competitor instead.
- After-hours enquiries pile up overnight and the team starts Monday already behind.
- New B2B shipper requests sit in a shared inbox until somebody has a quiet moment, which never comes.
- Peak season multiplies the volume, but you can't hire a temporary support team that knows your routes.
How a Boafo AI Employee handles logistics customer service
We train an AI Employee on your services, routes, tracking links, delivery windows and FAQs. It lives in a branded widget on your site and replies to every enquiry within seconds, in your tone of voice.
Routine tracking and delivery questions are answered instantly, often with a direct link to the customer's shipment, so the customer leaves happy and dispatch is never interrupted.
New shipper and quote requests are qualified on the spot. The AI captures cargo type, weight, lanes and timing, then routes the lead to your sales team with the full conversation attached.
When a conversation needs a human, a delay, a damage claim, a sensitive freight question, the AI hands off cleanly to the right team with everything the customer has said in one place.
Example conversation
Why teams choose Boafo Agent for this
Instant tracking answers
Customers get shipment status in seconds without a single inbound call to dispatch.
Around the clock cover
Out-of-hours, weekends and bank holidays, the AI is on duty so nothing falls through.
Qualified shipper leads
Every B2B enquiry arrives with cargo, lanes, volume and contact details, ready to quote.
Clean human handoff
Escalations land in your team's inbox with the full conversation, not a one-line summary.
CRM and TMS integration
Leads and conversations flow to Google Sheets, your CRM and your TMS via simple webhooks.
Multilingual
Replies to international customers in their language without growing headcount.
Where the ROI shows up
Logistics teams typically free up a full operator's worth of time in the first month, recover B2B enquiries that used to vanish overnight, and stop losing customers to faster-replying competitors during peak season.
Live with UK pallet networks, courier brands and last-mile operators. Handles tracking, qualification and out-of-hours cover without ever pretending to be human.
Read customer stories →What customers say about Boafo Agent
"Boafo Agent handles onboarding, customer questions and recovery flows without our team touching every conversation. It felt live from day one."
"Our AI Event Concierge answers enquiries around the clock and books us private events while the bar is closed. The pipeline just keeps filling."
Trusted by teams running Boafo Agent live
The pillar Boafo Agent solution: answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One virtual AI receptionist across your phone, site and inbox, trained on your business.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
Solo owners and small teams getting started with one channel.
- 1 channel (web chat or voice)
- Up to 500 conversations / mo
- Email + Sheets handoff
Professional
Most popularMulti-channel coverage for growing service businesses.
- Voice + chat + WhatsApp
- Up to 3,000 conversations / mo
- CRM + calendar integrations
Enterprise
Multi-location, custom integrations and dedicated support.
- Unlimited conversations
- Custom integrations & SSO
- Dedicated success manager
Businesses are adopting AI employees to reduce missed calls and improve response times.
An always-on team member that picks up the moment a customer reaches out, in any language, on any volume.
- Available 24/7
- Never misses a call
- Handles unlimited conversations
- Answers in seconds
Further reading
In-depth guides on this topic, written for owners and operators.
A practical playbook for couriers, freight brokers and 3PLs swamped by 'where is my parcel?' calls.
Read the guide →Why missed pickup calls hurt margins more than missed deliveries, and what to do about it.
Read the guide →Round-the-clock cover used to mean two extra people on nights. Here is what it looks like now.
Read the guide →Frequently asked questions
Will the AI give wrong tracking information?
No. It pulls status from your tracking link or TMS webhook. If a shipment is not found, it captures the reference and hands off to your team rather than guessing.
Can it handle damage or delay complaints?
It collects the facts, sets an honest expectation about response time, then escalates to the right team. It never approves refunds or claims on its own.
Does it integrate with our TMS?
Yes. Out of the box it delivers leads via email and Google Sheets, and we wire it into your TMS or CRM via webhook during onboarding.
What languages does it support?
English by default, with Spanish, French, German, Polish and others available on request, useful for cross-border freight.
How quickly can we go live?
Most logistics customers are live in a week once we have your tracking link, service areas and a list of frequent questions.
Can it qualify enterprise shipper enquiries?
Yes. We build a tailored qualifying flow around your ideal customer (lanes, volume, cargo type, frequency) so sales only sees fit-to-buy leads.
Will it replace our dispatch team?
No. It removes the repetitive 'where is my parcel' work and after-hours load so dispatch can focus on operations.
How is pricing structured?
Flat monthly plans starting at £99/month. No per-message fees, so peak-season spikes do not blow up your bill. See full pricing on the pricing page.