Transport Office Automation That Keeps the Wheels Turning, Day and Night
Boafo Agent automates the day-to-day grind of the transport office, POD chasing, driver paperwork queries, customer ETA updates, exception triage, so planners and traffic teams focus on routing, not chasing.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Planners spend half their day on phone calls instead of routing.
- POD chasing eats hours every week and delays invoicing.
- Customers ring for ETAs the office should pre-emptively send.
- Driver paperwork queries pile up after 6pm with no cover.
- Manual exception triage produces inconsistent customer responses.
How AI transport office automation works
Boafo Agent integrates with your TMS, telematics and email to handle the repetitive office workflows automatically.
It proactively pushes ETA updates to consignees, chases drivers for missing PODs, triages delivery exceptions and answers driver paperwork questions 24/7.
Your planners and traffic team see only the cases that need a human, the rest is handled, logged and audit-trailed.
Example conversation
Why teams choose Boafo Agent for this
Proactive ETAs
Automatic consignee updates from telematics, no inbound 'where is my driver' calls.
POD chasing
AI prompts drivers and captures PODs, cutting invoice lag.
24/7 driver helpdesk
Answers paperwork and route queries when the office is closed.
Exception triage
Routes failed deliveries to the right desk with full context.
On-brand customer comms
All consignee messages in your tone and colours.
Audit-ready
Every interaction logged for compliance and customer dispute resolution.
Where the ROI shows up
For a mid-size fleet the time saved on POD chasing alone pays for the platform inside a quarter. Faster PODs mean faster invoicing, which is real cash, not vanity metrics.
AI transport office automation vs status quo
| Feature | Boafo Agent | Manual transport office |
|---|---|---|
| ETA comms | Proactive, automatic | Reactive, on inbound call |
| POD turnaround | Same-day | 2-5 days |
| Out-of-hours driver helpdesk | 24/7 | None |
| Exception consistency | Rule-based | Varies by planner |
| Audit trail | Full | Patchy |
| Cost to scale | Flat | + planner headcount |
Industry examples
Parcel carriers
Proactive consignee ETAs and automated POD chasing across the fleet.
Freight forwarders
Driver paperwork helpdesk for cross-border consignments.
Pallet networks
Exception triage for failed deliveries and damaged consignments.
3PL warehouses
Collection booking automation and inbound ETA management.
Couriers
Same-day re-attempts and live consignee ETA pushes.
Tankers & bulk
Out-of-hours driver dispatch helpdesk and consignee callback management.
Live with UK transport and parcel operators automating planner overhead, POD capture and consignee comms.
Read customer stories →What customers say about Boafo Agent
"Boafo Agent handles onboarding, customer questions and recovery flows without our team touching every conversation. It felt live from day one."
"Our AI Event Concierge answers enquiries around the clock and books us private events while the bar is closed. The pipeline just keeps filling."
Trusted by teams running Boafo Agent live
The pillar Boafo Agent solution: answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One virtual AI receptionist across your phone, site and inbox, trained on your business.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
Solo owners and small teams getting started with one channel.
- 1 channel (web chat or voice)
- Up to 500 conversations / mo
- Email + Sheets handoff
Professional
Most popularMulti-channel coverage for growing service businesses.
- Voice + chat + WhatsApp
- Up to 3,000 conversations / mo
- CRM + calendar integrations
Enterprise
Multi-location, custom integrations and dedicated support.
- Unlimited conversations
- Custom integrations & SSO
- Dedicated success manager
Businesses are adopting AI employees to reduce missed calls and improve response times.
An always-on team member that picks up the moment a customer reaches out, in any language, on any volume.
- Available 24/7
- Never misses a call
- Handles unlimited conversations
- Answers in seconds
Frequently asked questions
Will it integrate with our TMS and telematics?
Yes, webhook or direct connector to major TMS and telematics platforms. Confirmed in discovery.
Does it replace planners?
No, it removes the inbound noise so planners spend more time on routing and exceptions.
Can drivers actually use it?
Yes, drivers query via WhatsApp, SMS or a branded driver portal. Plain-English answers, no app to install.
How are PODs captured?
AI prompts drivers in-shift, validates photo and signature capture and uploads to your TMS automatically.
What about disputes?
Every consignee comm is logged with timestamps and full transcript, available for instant lookup during a dispute.
How long to go live?
Two to four weeks depending on TMS/telematics integration scope.
What does it cost?
Flat monthly plus one-off integration onboarding. No per-message or per-POD metering on standard tiers.
Is the data secure?
Yes, scoped to your tenant with row-level security and full audit logging.