Transport Office Automation That Keeps the Wheels Turning, Day and Night
Boafo Agent automates the day-to-day grind of the transport office, POD chasing, driver paperwork queries, customer ETA updates, exception triage, so planners and traffic teams focus on routing, not chasing.
Website enquiry handling, live within days. Trained on your business before launch.
What's getting in the way today
- Planners spend half their day on phone calls instead of routing.
- POD chasing eats hours every week and delays invoicing.
- Customers ring for ETAs the office should pre-emptively send.
- Driver paperwork queries pile up after 6pm with no cover.
- Manual exception triage produces inconsistent customer responses.
How AI transport office automation works
Boafo Agent integrates with your TMS, telematics and email to handle the repetitive office workflows automatically.
It proactively pushes ETA updates to consignees, chases drivers for missing PODs, triages delivery exceptions and answers driver paperwork questions 24/7.
Your planners and traffic team see only the cases that need a human, the rest is handled, logged and audit-trailed.
Example conversation
Why teams choose Boafo Agent for this
Proactive ETAs
Automatic consignee updates from telematics, no inbound 'where is my driver' calls.
POD chasing
AI prompts drivers and captures PODs, cutting invoice lag.
24/7 driver helpdesk
Answers paperwork and route queries when the office is closed.
Exception triage
Routes failed deliveries to the right desk with full context.
On-brand customer comms
All consignee messages in your tone and colours.
Audit-ready
Every interaction logged for compliance and customer dispute resolution.
Where the ROI shows up
Time saved on chasing paperwork and answering the same questions is the clearest saving to model. Faster paperwork means faster invoicing, so use your own admin hours and invoice cycle to work out whether the numbers stack up.
AI transport office automation vs status quo
| Feature | Boafo Agent | Manual transport office |
|---|---|---|
| ETA comms | Proactive, automatic | Reactive, on inbound call |
| POD turnaround | Same-day | 2-5 days |
| Out-of-hours driver helpdesk | 24/7 | None |
| Exception consistency | Rule-based | Varies by planner |
| Audit trail | Full | Patchy |
| Cost to scale | Flat | + planner headcount |
Industry examples
Parcel carriers
Proactive consignee ETAs and automated POD chasing across the fleet.
Freight forwarders
Driver paperwork helpdesk for cross-border consignments.
Pallet networks
Exception triage for failed deliveries and damaged consignments.
3PL warehouses
Collection booking automation and inbound ETA management.
Couriers
Same-day re-attempts and live consignee ETA pushes.
Tankers & bulk
Out-of-hours driver dispatch helpdesk and consignee callback management.
Built for UK transport and parcel operators dealing with planner overhead, paperwork chasing and consignee questions through website enquiry handling.
See example scenarios →
Businesses running Boafo Agent live
Website questions, enquiry capture, configured qualification and booking where configured.
Learn more →Collect structured information and qualify using configured questions and business-defined rules.
Learn more →Collect appointment details and support a connected Google Calendar where configured.
Learn more →Answer website service questions, capture requirements and route enquiries to your team.
Learn more →Resolve tier-1 questions instantly on your website chat, with email handoff.
Learn more →One virtual AI receptionist on your website, trained on your business, with email handoff.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
From
£99/month
+ £499 one-time onboarding
Small businesses wanting an AI Employee on their website.
- Website chat + lead capture
- Email notifications
- Custom branding
Growth
Most popularFrom
£299/month
+ £999 one-time onboarding
Businesses that want automation, customer recovery and deeper insights.
- Everything in Starter
- Google Sheets + CRM integration
- Advanced analytics
Businesses are adopting AI employees to capture enquiries and respond faster.
A website chat agent that picks up enquiries as they arrive, qualifies them and hands the details to your team.
Frequently asked questions
Will it integrate with our TMS and telematics?
Yes, webhook or direct connector to major TMS and telematics platforms. Confirmed in discovery.
Does it replace planners?
No, it removes the inbound noise so planners spend more time on routing and exceptions.
Can drivers actually use it?
Drivers can query via a branded driver portal today; WhatsApp and SMS access are planned and not yet part of the standard live product.
How are PODs captured?
AI prompts drivers in-shift, validates photo and signature capture and uploads to your TMS automatically.
What about disputes?
Every consignee comm is logged with timestamps and full transcript, available for instant lookup during a dispute.
How long to go live?
Two to four weeks depending on TMS/telematics integration scope.
What does it cost?
Flat monthly plus one-off integration onboarding. No per-message or per-POD metering on standard tiers.
Is the data secure?
Yes, scoped to your tenant with row-level security and full audit logging.