An AI Voice Agent Built for Logistics Operations
Logistics teams lose customers to missed calls, slow quote responses and out of hours enquiries. Boafo Agent answers every call and web enquiry in seconds, qualifies the request, books pickups and routes the rest to dispatch with the full transcript.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Missed calls from shippers and SMEs go to a competitor by morning.
- Out of hours enquiries about pickups and quotes pile up in the inbox.
- Driver update calls (ETAs, address fixes, redelivery) clog the office line.
- Quote requests take a day to come back, by which point the load has gone elsewhere.
- Booking calls drop because there is nobody to answer at 6am or 9pm.
How a Boafo AI voice agent runs your front line
We train an AI voice agent on your services, lanes, vehicle types, pricing rules and tone of voice. It answers inbound enquiries across web, chat and call-handoff flows around the clock.
For quote requests it captures origin, destination, weight, dimensions and timing, drops the brief into your inbox or CRM and books a callback if needed. For booking calls it confirms slots straight into your calendar.
Driver-facing requests (ETA changes, address fixes, redelivery) are captured in a structured format and routed to dispatch, with the right reference numbers attached.
Out of hours enquiries are answered in seconds, qualified and queued for the morning so your team starts the day with hot leads rather than a backlog.
Example conversation
Why teams choose Boafo Agent for this
Built for logistics
Understands lanes, pickup windows, weights, dimensions and references.
Quotes captured cleanly
Structured brief in your inbox or CRM, ready to price.
Driver request handling
ETA changes, address fixes and redelivery captured for dispatch.
24/7 booking
Pickup and delivery slots confirmed at any hour.
Multi-language
Talks to shippers and drivers in their language, not just English.
Clean handoff
Operations only sees the calls that genuinely need them.
Where the ROI shows up
Most logistics teams we work with recover the monthly plan cost in the first week from one booking that would have gone to a competitor. The bigger win is the steady stream of out of hours and morning enquiries that now convert.
Live with haulage, courier, fleet and warehousing teams across the UK. Designed to plug into your dispatch flow, not replace it.
Read customer stories →What customers say about Boafo Agent
"Boafo Agent handles onboarding, customer questions and recovery flows without our team touching every conversation. It felt live from day one."
"Our AI Event Concierge answers enquiries around the clock and books us private events while the bar is closed. The pipeline just keeps filling."
Trusted by teams running Boafo Agent live
The pillar Boafo Agent solution: answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One virtual AI receptionist across your phone, site and inbox, trained on your business.
Learn more →Simple, transparent pricing
Pick the tier that fits today, upgrade when you outgrow it. Full pricing on the pricing page.
Starter
Solo owners and small teams getting started with one channel.
- 1 channel (web chat or voice)
- Up to 500 conversations / mo
- Email + Sheets handoff
Professional
Most popularMulti-channel coverage for growing service businesses.
- Voice + chat + WhatsApp
- Up to 3,000 conversations / mo
- CRM + calendar integrations
Enterprise
Multi-location, custom integrations and dedicated support.
- Unlimited conversations
- Custom integrations & SSO
- Dedicated success manager
Businesses are adopting AI employees to reduce missed calls and improve response times.
An always-on team member that picks up the moment a customer reaches out, in any language, on any volume.
- Available 24/7
- Never misses a call
- Handles unlimited conversations
- Answers in seconds
Frequently asked questions
What kinds of logistics businesses is this for?
Haulage, courier, last-mile, fleet operators and warehousing teams. Anywhere phone enquiries, quote requests and driver updates make or break the day.
Can it handle quote requests for unusual loads?
Yes. It captures the structured details (origin, destination, weight, dimensions, timing, special requirements) and routes the brief to a human pricer. It does not guess at prices it should not be quoting.
How does it cope with driver update calls?
ETA changes, address corrections and redelivery requests are captured against the right reference, then routed straight to dispatch. The line stays clear for new business.
Does it integrate with our TMS or CRM?
Yes. Out of the box it pushes structured enquiries via email, Google Sheets and webhook. CRM and TMS integrations are available on higher plans.
Can it speak in other languages?
Yes. Multi-language voice and chat are available so you can serve drivers and shippers in their first language.
How does it know our lanes and pricing?
We train it on your service catalogue, lane coverage and pricing rules during onboarding. You can update the rules at any time.
How fast can we go live?
About a week from kickoff to live, including training on your services and pricing.
What does it cost?
Plans start at £99 per month flat. There are no per-minute fees, no overage bills and no long contracts.